Last updated: September 2026
Eligible refunds
If you cancel within the free-cancellation window of your rate, you receive the refund shown at cancellation time. Non-refundable rates are not eligible for refunds.
How refunds are paid
Refunds are made to the original payment method. They are initiated immediately and typically reflect within 5–7 working days depending on your bank.
Failed or duplicate payments
If your payment was debited but the booking wasn't confirmed, the amount is automatically refunded. Contact bookmestaysupport@gmail.com if you don't see it within 7 working days.
Property-initiated cancellations
If a property cancels your confirmed booking, you receive a full refund and our team will help you find an alternative stay.