Frequently asked questions
How do I book a stay?
Open a property, choose your dates and guests, select a room and rate, then sign in with a one-time code and pay securely. You'll get an instant confirmation by email.
Do I need an account to book?
Yes — a quick sign-in with a one-time code on your phone or email. It lets you manage, cancel and review your bookings.
Which payment methods are accepted?
UPI, credit and debit cards, net banking and popular wallets via Razorpay. All bookings are prepaid.
Are taxes included in the price?
Nightly prices on listings exclude GST. Your full price including taxes is shown before you pay.
How do I cancel?
Go to My bookings, open the booking and choose Cancel booking. You'll see the exact refund before you confirm.
When will I get my refund?
Eligible refunds are initiated immediately and usually reach your original payment method in 5–7 working days.
My payment failed but money was debited.
Don't worry — if a payment isn't confirmed, it's automatically refunded by the bank/payment provider, usually within 5–7 working days. Contact us with the booking reference if you need help.
Booking support
Need help with a booking? Contact us at bookmestaysupport@gmail.com or call +91 00000 00000 with your booking reference.